Returns & Exchange Policy

Last updated: September 12, 2026

At KP Wear, we want you to love what you wear. If you are not completely satisfied with your purchase, we are here to help with our straightforward return and exchange process.

1. Return & Exchange Window

We offer a 7-day return and exchange policy from the date your order is delivered. If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

• The item must be unused, unwashed, and in the exact same condition that you received it.
• It must include all original tags, labels, and packaging intact.
• Proof of purchase (order number, invoice, or confirmation email) must be provided.

3. Non-Returnable Items

Certain types of items cannot be returned or exchanged, including:

• Items marked as final sale or clearance.
• Intimate wear, innerwear, or socks due to hygiene reasons.
• Products showing obvious signs of use or damage caused by the customer.

4. How to Initiate a Return or Exchange

To start a return or exchange request, please follow these steps:

• Contact our support team via email with your order number and reason for return/exchange.
• If eligible, our team will arrange a reverse pickup from your delivery address or provide shipping instructions.
• Once we receive and inspect the item, your refund or exchange will be processed.

5. Refunds (If Applicable)

Once your returned item is inspected and approved, your refund will be processed. For prepaid orders, the amount will be credited back to your original payment method within 5–7 business days. For cash-on-delivery (COD) orders, store credit or bank transfer details will be requested.

6. Contact Us

If you have any questions regarding returns and exchanges, reach out to us at:

KP Wear
Email: support@kpmwear.com
Website: www.kpmwear.com